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Business Management → Leadership & Management

Conflict Appreciation and Management


Description
Every organization needs to change continually to meet the demands of various stakeholders and the market. This is true especially for an organization which operates regionally and globally. Conflict Management is a crucial skill to improving relationships amongst the stakeholders and business performance.

The design of this course enables professionals to appreciate the various sources & signs of conflicts in relationships at workplace. The course also provides professionals to reflect on their current skills in handling conflict. Participants will learn different types of conflicts and on how to apply the relevant tools & techniques to manage the conflicts.
Content
  • Orientation
  • About This Course
  • Discussion
  • Discussion Assignment
  • Understanding Conflict
  • Why Learn It
  • How It's Done
  • You Do It
  • Assignment 1
  • Understanding cultural differences
  • Why Learn It
  • How It's Done
  • You Do It
  • Assignment 2
  • Transforming Substantive Conflict
  • Why Learn It
  • How It's Done
  • You Do It
  • Now Think Again
  • Assignment 3
  • Transforming Personal Conflict
  • Why Learn It
  • How It's Done
  • You Do It
  • Now Think Again
  • Assignment 4
  • post survey
  • Survey for Conflict Appreciation and Management
Completion rules
  • You must complete the units "Discussion Assignment, Assignment 1, Assignment 2, Assignment 3, Assignment 4"