Feedback is important in any organization and people at all levels need to be able to communicate and receive feedback effectively. It doesn't matter whether feedback is given or received on a formal or informal level, it needs to have impact. You need to plan how to communicate feedback effectively, deliver it effectively on an informal level, and use it in performance appraisals so that others will gain from it.

In this course, you will find out what to say, how to say it, and when to say it.